Special Services
LAN offers its passengers special services in order to provide them with a more comfortable travel experience. The following is a list of special services you can request for your trip by contacting our Call Center or by visiting one of our LAN sales offices.
Unaccompanied minors
Definition
Unaccompanied minors (UM) are defined as children between the ages of five and 11 traveling without a responsible adult, with LAN assuming responsibility for the minor.
General information
UM service is available in our Tourist and Business classes. The service is not available in First Class and you can´t buy it at LAN.com.
The maximum number of UM that can travel on the same plane is:
• Boeing 767 and Airbus A-340 aircraft: a maximum of four UM per aircraft.
• Airbus A-320, A-319, A-318 aircraft: a maximum of two UM per aircraft.
The guardian of the child traveling as an UM must complete the Minor Transport Form, which is to be presented directly at the check-in counter at the airport.
Recommendations and suggestions
- Direct flights: use this service on non-stop flights so the UM travels in a direct fashion and avoids connection and transit processes.
- Carry-on luggage: label the carry-on luggage with relevant contact information.
IMPORTANT: only pack what is indispensable for the trip, and try to avoid including objects of value that may get lost (laptops, cameras, video games, etc.) as LAN shall not be held responsible for the loss of such objects.
Itineraries and routes
- UM are only accepted on itineraries operated by LAN.
- UM are only permitted to make connections between LAN-operated flights, and only within the same day and at the same airport.
- UM are not permitted on flights that make connections requiring an overnight layover.
- UM are not permitted to take connecting flights operated by other airlines, be they prior to or following the LAN flight.
Service fees
- For LAN domestic flights within Chile , Peru and Argentina , a service fee of US$15 will be charged per flight.
- For LAN international flights, a service fee of US$75 will be charged per flight.
Service requests
- This service must be requested a minimum of 24 hours prior to the flight's departure. It is required that the service be confirmed for the child to be boarded.
- Flight changes are subject to the conditions of the air fare purchased.
